Business Name: Relief Appliances
Contact Information: reliefenterprises.in@gmail.com
Date: 14/05/2024
1. Introduction
At Relief Appliances, we aim to provide a smooth and efficient delivery experience for our customers. Please read our shipping and delivery policy carefully to understand how we handle orders, shipping times, costs, and more.
2. Order Processing
- Order Confirmation: Once you place an order on our website, you will receive an email confirmation with your order details.
- Processing Time: Orders are typically processed within 1-2 business days. Please note that orders placed on weekends or holidays will be processed on the next business day.
3. Shipping Methods and Delivery Time
- We offer multiple shipping options, including standard and express delivery, to meet your needs.
- Estimated Delivery Times:
- Standard Shipping: 5-7 business days
- Express Shipping: 2-3 business days
- Delivery times may vary depending on your location, product availability, and other external factors beyond our control.
4. Shipping Costs
- Shipping costs are calculated based on the size, weight, and destination of your order. The total shipping cost will be displayed at checkout before you finalize your purchase.
- We may offer free shipping promotions on certain products or for orders over a specific amount. These promotions will be clearly mentioned on our website.
5. Delivery Process
- Delivery Address: Please ensure that the shipping address you provide is accurate and complete to avoid delivery delays or missed shipments.
- Delivery Attempts: If the delivery is not successful on the first attempt, our courier partner will try to re-deliver the package up to two more times. If the package is still undeliverable, it will be returned to our warehouse.
6. International Shipping
- Currently, we only ship within India. We do not offer international shipping at this time.
- If you have specific shipping requests, please contact us at reliefenterprises.in@gmail.com, and we will do our best to accommodate your needs.
7. Tracking Your Order
- Once your order has been shipped, you will receive a tracking number via email, which you can use to monitor the status of your delivery.
- You can track your order on the courier’s website or through the tracking link provided in the email.
8. Delivery Issues and Delays
- Delivery Delays: While we strive to deliver your orders on time, unforeseen circumstances like weather conditions, courier delays, or other external factors may cause delivery delays.
- If your order is delayed beyond the estimated delivery date, please contact our customer service team at reliefenterprises.in@gmail.com for assistance.
9. Damaged or Missing Items
- If your package arrives damaged or if items are missing from your order, please notify us within 48 hours of receiving the delivery.
- We will arrange for a replacement or refund, as per our Return and Refund Policy, once we verify the issue.
10. Contact Us
If you have any questions or concerns about our shipping and delivery policy, please contact us at reliefenterprises.in@gmail.com. We are here to assist you with any inquiries you may have.
Thank you for choosing Relief Appliances. We appreciate your trust in our products and services, and we look forward to delivering a seamless shopping experience.